Terms & Conditions

Who These Terms Apply To

These Terms & Conditions (“Terms”) are a legally binding agreement between you and Varah Group (operated by Varah Health and Technology Private Limited, Kerala, India). They govern your access to and use of all Varah Group products and services:

Where a specific product carries additional or differing terms, those product-specific terms will take precedence for that product alone.

Acceptance of Terms

By accessing, downloading, installing, or using any Varah Group product or service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, you must immediately stop using the relevant service.

For NÉVARH, placing an order constitutes your acceptance of these Terms and our Returns Policy.

Eligibility

Nature of Our Products — Critical Disclaimers

Account Registration and Security

For ARYA and ErMate, you must create an account to access certain features. You agree to:

• Provide accurate, current, and complete registration information.
• Maintain the confidentiality of your login credentials.
• Notify us immediately of any unauthorised access or security breach at varahgrp@gmail.com.
• Accept responsibility for all activities conducted under your account.

Varah Group reserves the right to suspend or permanently terminate accounts that violate these Terms, engage in abusive behaviour, or pose a security risk to our systems or other users.

Subscriptions, Billing, Cancellation, and Refunds

Your Data and AI Training

You retain full ownership of all data you input into any Varah Group digital product. By using the service, you grant Varah Group a limited, non-exclusive licence to process your data solely to deliver the service.

• We may use anonymised, aggregated data to improve our AI models. You can opt out of this via account settings in ARYA or by emailing us for ErMate.
• For ErMate, no identifiable patient data is used for AI training without appropriate de-identification and consent.
• NÉVARH order data is used only to fulfil your purchase and provide after-sales support.

Acceptable Use Policy

You agree NOT to use any Varah Group product to:

• Generate, distribute, or store illegal, hateful, discriminatory, or sexually explicit content.
• Harass, abuse, threaten, or harm any individual or group.
• Attempt to reverse-engineer, decompile, or exploit our software, AI models, or infrastructure.
• Conduct automated scraping, spam, or mass communications without our written consent.
• Input false, fabricated, or misleading clinical data into ErMate for any purpose.
• Impersonate any person, entity, or medical professional.
• Resell, repackage, or redistribute NÉVARH products without our written authorisation.
• Circumvent any access controls, subscription gates, or security measures.

Violation of this policy may result in immediate account termination and, where applicable, legal action.

AI Limitations and Output Disclaimer

Artificial intelligence is an evolving technology. Despite our best efforts, AI outputs from ARYA and ErMate may occasionally be inaccurate, incomplete, outdated, or “hallucinated.” We do not guarantee the accuracy, reliability, timeliness, or completeness of any AI-generated response or document.

For ErMate specifically: AI-generated clinical documentation, differential diagnoses, treatment suggestions, and discharge summaries are advisory only. They do not constitute medical advice. The treating clinician bears full professional and legal responsibility for all patient-care decisions, regardless of any AI-generated content.

For ARYA: Information provided on health, legal, or financial topics is general in nature and must not be treated as professional advice. Always consult a qualified professional for matters of importance.

Intellectual Property

The Varah Group name, logo, and all associated brands — including ARYA, ErMate, and NÉVARH — together with our software, formulations, designs, content, and underlying technology, are the exclusive intellectual property of Varah Group / Varah Health and Technology Private Limited.

You may not copy, modify, translate, adapt, create derivative works from, sublicense, distribute, sell, or commercially exploit any part of our products without prior written consent from Varah Group.

Content you create using ARYA (such as journal entries and voice notes) remains your intellectual property. You grant us only the processing licence described in Section 06.

Third-Party Services and Integrations

Our products integrate with the following third-party services. We are not responsible for their availability, conduct, or privacy practices:

• Razorpay — payment processing for ARYA subscriptions.
• OpenAI / GPT-4o — large language model powering ARYA.
• Sarvam AI — Indian language voice and STT/TTS for ARYA and ErMate.
• Supabase / AWS — cloud hosting and database infrastructure.
• Amazon India — marketplace for NÉVARH products (subject to Amazon’s own T&C and privacy policy).
• Google Calendar — optional integration in ARYA (connected at your discretion).

Service Availability

We strive for high uptime on ARYA and ErMate but cannot guarantee uninterrupted or error-free service. We reserve the right to modify, suspend, or discontinue any product feature at any time. For ErMate institutional subscribers, we will make reasonable efforts to provide advance notice of material service changes.

NÉVARH product availability is subject to stock. We reserve the right to discontinue, reformulate, or replace products without notice, though we will honour all orders placed before any discontinuation announcement.

Limitation of Liability

To the maximum extent permitted by applicable Indian law, Varah Group and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of data, revenue, goodwill, or profits — arising out of or in connection with your use of any Varah Group product.

For ErMate, Varah Group expressly disclaims all liability for clinical outcomes, patient harm, adverse events, or medicolegal consequences arising from reliance on AI-generated content. The professional duty of care of the treating clinician is not diminished, modified, or transferred by use of ErMate.

Our total aggregate liability for any claim under these Terms shall not exceed the amount paid by you (if any) to Varah Group in the 3 months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Varah Group, its parent company, subsidiaries, directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your breach of any provision of these Terms.
• Your misuse of any Varah Group product or service.
• Your violation of any applicable law or third-party right.
• Any clinical decision made using ErMate output.

Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of 30 days.

Changes to These Terms

We reserve the right to update these Terms at any time. We will revise the Effective Date at the top of this page. For material changes that affect your rights, we will notify registered ARYA and ErMate users via email or a prominent in-app notice at least 14 days before the changes take effect. Continued use of any Varah Group product after the effective date of updated Terms constitutes your acceptance.

Termination

You may terminate your use of any digital product by deleting your account at any time. Varah Group may suspend or terminate your access immediately and without notice if you breach these Terms. Upon termination, your right to use the service ceases; however, the following sections survive termination: Sections 09 (IP), 12 (Liability), 13 (Indemnification), and 14 (Governing Law).

Severability and Entire Agreement

If any provision of these Terms is found to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, with all remaining provisions continuing in full force.

These Terms, together with our Privacy Policy and any product-specific agreements, constitute the entire agreement between you and Varah Group regarding your use of our products and supersede all prior agreements and understandings.

Contact & Legal Notices

For legal notices, questions, or concerns regarding these Terms, contact us at: